Terms of Purchase

These Terms of Purchase govern all orders, purchases, and transaction activities completed on musclemilkusstore. By browsing our website, placing orders, and purchasing any Muscle Milk protein products from our store, you agree to abide by the following standardized purchase terms. We aim to provide transparent, stable, and user-friendly shopping rules for every customer worldwide.

Order & Payment Terms

The official and only transaction currency for all products on our website is US Dollar (USD). All product prices, settlement amounts, and order fees are calculated and displayed uniformly in USD to ensure consistent and accurate order settlement for global customers. We support secure online payment methods to provide a safe and efficient checkout experience. Once your order is successfully submitted and payment is confirmed, your order will enter our official processing queue and cannot be modified arbitrarily without valid reasons.

Shipping & Delivery Policy

We provide fast order processing and global shipping services for all customers. All confirmed orders will be processed and shipped out within 1 to 3 business days after successful payment verification. The standard delivery time for all regions is 6 to 12 business days after shipment. We offer free worldwide shipping for all orders with no additional shipping fees or hidden charges, allowing global customers to purchase authentic Muscle Milk protein products with more cost-effectiveness.
Please note that we do not provide expedited shipping services. All orders will be delivered in accordance with the standard 6-12 days delivery cycle. Minor delivery fluctuations may occur due to logistics scheduling and regional transit arrangements, which fall within the normal delivery range.

Return & Exchange Terms

We support a long-term return service to fully protect your shopping rights. Customers can apply for return and refund services for eligible products within 60 days from the date of order delivery. All return applications must comply with our product return standards, requiring the items to be unopened, unused, and kept in original intact packaging with complete product accessories and no damage or contamination. Any return requests beyond the 60-day valid period will not be accepted due to overdue application.

Refund Processing Terms

After we receive, inspect, and confirm your returned products meet the return requirements, we will complete the official refund processing within 5 to 10 business days. The refund fund will be returned to your original payment account through the original payment channel. The specific arrival time is subject to the processing cycle of your payment platform or bank, and we will strictly follow the 5-10 days processing standard to ensure efficient refund settlement.

Order Modification & Cancellation

Customers can apply for order cancellation before the goods are shipped. Once the order has been processed and dispatched, cancellation requests will no longer be available. Please confirm your product specifications, quantity, and shipping information carefully before submitting your order to avoid unnecessary transaction problems. We adhere to standardized order management rules to ensure the fairness and stability of every transaction.

Terms Update

We reserve the right to update and adjust these Terms of Purchase according to business optimization and service upgrades. The latest terms will be displayed on our official website in real time. Your continued purchase and use of our website services after the update of the terms will be regarded as your recognition and acceptance of the latest rules.

Contact Information

If you have any questions about order placement, payment, shipping, return, refund and other purchase-related terms, please contact our professional customer support team via email: support@musclemilkusstore.com